Política de reembolso

This Refund Policy applies to all purchases made through Organium Shop. Due to the nature of dietary supplements and ingestible products, refunds are limited and governed by strict safety, hygiene, and regulatory standards.

Final Sale Policy

All dietary supplement products sold by Organium Shop are considered final sale once shipped. For health and safety reasons, we do not accept returns or offer refunds for opened, used, or consumed products, or for products where the safety seal has been removed or compromised.

Non-Refundable Circumstances

Refunds are not issued for personal dissatisfaction, lack of perceived results, taste preferences, allergic reactions, individual sensitivities, or failure to follow usage instructions. Results may vary between individuals, and no specific outcome is guaranteed.

Damaged or Incorrect Orders

If an order arrives damaged or contains an incorrect item, customers must contact Organium Shop within 48 hours of delivery. To allow proper investigation, customers are required to provide clear photographic evidence of the product and original packaging. When validated, Organium Shop may, at its discretion, offer a replacement, store credit, or refund if replacement is not feasible.

Orders Not Received

If an order has not been delivered within 20 business days from the shipping date, customers must notify Organium Shop at info@organium.shop. We will initiate an investigation with the shipping carrier. Refunds are issued only after the shipment is officially confirmed as lost in transit by the carrier.

Refund Authorization and Processing

Refunds are issued only after internal review and approval. When approved, refunds are processed to the original payment method used at checkout. Processing times may vary by payment provider and typically take 5–10 business days to appear.

Chargeback Policy

Customers agree to contact Organium Shop customer support prior to initiating any payment dispute or chargeback. Initiating a chargeback without first contacting support may delay resolution and may result in account review or restriction. Evidence of delivery, policy acceptance, and customer communication will be provided to the payment processor in the event of a dispute.

Policy Acknowledgment

By completing a purchase on our website, customers acknowledge that they have reviewed, understood, and agreed to this Refund Policy, as well as our Terms of Service, Shipping Policy, and Privacy Policy.

Contact Information

For any questions regarding this Refund Policy, please contact Organium Shop at:

info@organium.shop