Política de cancelación
Order Confirmation and Acceptance
After placing an order, customers receive an order confirmation email summarizing the purchased items, pricing, and billing details. This confirmation does not constitute acceptance of the order. Organium Shop reserves the right to accept, modify, or cancel any order at its sole discretion, including in cases of suspected fraud, pricing errors, or unauthorized transactions.
One-Time Purchase Cancellations
Orders for one-time purchases may be cancelled within 12 hours of purchase, provided the order has not yet entered processing or shipment. Once an order begins processing, fulfillment, or shipment, it can no longer be cancelled or refunded.
Subscription Enrollment and Billing Authorization
By purchasing a subscription product, you expressly authorize Organium Shop to charge the payment method on file on a recurring basis according to the subscription plan selected at checkout. Subscription billing details, including frequency and pricing, are clearly disclosed prior to purchase and confirmed via email.
Subscription Cancellations
Subscriptions may be cancelled at any time through the customer account portal or by contacting customer support at info@organium.shop. Cancellation requests must be submitted at least 48 hours before the next scheduled billing date to avoid being charged for the upcoming cycle. Charges processed prior to cancellation are non-refundable.
Changes to Subscription Orders
Customers may update shipping information, pause a subscription, or modify delivery frequency by accessing their account or contacting support, provided changes are made before the subscription enters processing for the next billing cycle.
Failed Payments and Reactivation
If a subscription payment fails, Organium Shop may attempt to reprocess the payment using the authorized payment method. Subscriptions may be paused or cancelled if payment cannot be successfully completed.
No Retroactive Refunds
Subscription charges are billed in advance and are non-refundable once processed. Organium Shop does not provide retroactive refunds for unused time, missed cancellations, or partially fulfilled subscription periods.
Chargeback Prevention
Customers agree to contact Organium Shop customer support before initiating any chargeback or payment dispute. Our team is committed to resolving billing concerns promptly and fairly. Unauthorized or abusive chargebacks may result in account suspension or permanent restriction from future purchases.
Policy Acknowledgment
By completing a purchase, you confirm that you have reviewed and accepted this Purchase Options & Subscription Cancellation Policy, as well as our Terms of Service, Return & Refund Policy, and Privacy Policy.
Contact Information
For any questions regarding purchase options or subscription cancellations, please contact us at:
info@organium.shop